SSS Learning

Technical Support & FAQs

If you cannot find the answer you are looking for please call us on 029 2059 7000, livechat with us or email support@ssslearning.co.uk

Technical Support

You need to clear any existing cookies from ssslearning. Please follow these instructions:

Chrome
  • click the 3 dots in the tip right corner of the browser.
  • Then click "Settings".
  • Under "Privacy and security", click "Cookies and other site data".
  • Click "See all cookies and site data"
  • Then in the search box type "ssslearning".
  • Then click the recycle bin icon alongside any cookie set by ssslearning.

Your cookies set by us will now be clear.

Also it is advised to add "ssslearning.co.uk" to your allowed list. To do this:

  • click the 3 dots in the tip right corner of the browser.
  • Then click "Settings".
  • Under "Privacy and security", click "Cookies and other site data".
  • Next to "Sites that can always use cookies" click "Add".
  • Enter "ssslearning.co.uk" and click "Add".
  • Then close Chrome and the reopen Chrome and log in to our site again.

You should now be able to stay logged in. If you are still being thrown out and back to the login page your IT department may need to carry out this procedure at a higher level for you.

If you cannot get hold of your IT person, try another browser such as Explorer.

Edge
  • Click the 3 dots in the top right corner of the browser
  • Next click on "Settings".
  • Then on the left side of the screen click on "Cookies and site permissions".
  • Then click "Manage and delete cookies and site data".
  • Then click "See all cookies and site data".
  • Then in the top right search cookies box type "ssslearning".
  • This will show all the cookies set by us which we need to do to store your progress
  • Then click on the pulldown menu to the right of any ssslearning cookies that have been found
  • Then click on the recycle bin icon along side each ssslearning cookie to delete them
  • Then close the browser and open a new page to log in to our service
FireFox
  • While on this page (or any of our pages):
  • Click the padlock on the top, at the left of the address bar.
  • Click "Clear Cookies and Site data".
  • This should display a list of our cookies.
  • Select all and click "delete".
Safari
  • Click on Safari on the top menu.
  • Select "Preferences".
  • Select the "Privacy" panel.
  • Click on "Manage Website Data".
  • Type-in "ssslearning" on the top right field.
  • This should display a list of our cookies.
  • Delete each one by selecting it and clicking on "Remove" on the bottom left.

As soon as you order a course from us you will be sent an immediate email with your login details. If you have not received an email it is either in your junk folder or your organisation has blocked our email. It is important that you whitelist orders@ssslearning.co.uk and support@ssslearning.co.uk to enable us to communicate with you. This is very important as any updates to the course you have will be communicated to you via your admin email address.

If you have ordered a course and have heard nothing within minutes, please call us on 029 2059 7000 or click to Live Chat with us at the bottom of this page. We do not recommend you email us as our reply will most likely be blocked until the blocking issues are resolved. We can, however, let you know your login details via Live Chat until such time as any blocked emails issues are resolved.

The licences are split up into different bandings according to the number of staff/volunteers you would like to receive the training.

Each licence is valid for 12 months.

Click the SEE PRICING option on each course page, next enter the number of users you require and click CALCULATE PRICE you will be able to see the pricing structure for each licence bracket for that particular course.

After you request a password reset, you should receive a confirmation email almost immediately. If you do not receive the email it is possible that your mail service has blocked our email. Please add support@ssslearning.co.uk to your email white list and then try resetting your password again.

A user can access the system an unlimited number of times during the licence period.

If some team members are not on your organisation's email system, simply post the single access key and our training web address https://training.ssslearning.co.uk on your noticeboard. You and your employees can use this information to access the service. Users will need an email address of some type e.g. @yahoo, @gmail etc. to register their account.

Alternatively, you can use an email address that doesn't exist if your staff member or volunteer does not have an email address. For example, another@aredaleschool.sch.uk. The disadvantage with this is that they will not be able to receive a password reset email if they click the password reset link, Other than that we do not use email to communicate with trainees at any time.

They should go to:

https://training.ssslearning.co.uk

and follow on-screen instructions. They will require your account access key to begin.

If your establishment uses a firewall, and you block access to Vimeo (https://vimeo.com), please ensure you add the following URLs to your Firewall whitelist.

Core vimeo player (required)
https://player.vimeo.com/api/player.js
Administration of Medication in an Educational Setting
  • https://player.vimeo.com/video/347047534
Appropriate Adult
  • https://player.vimeo.com/video/783903780
Bereavement and Loss
  • https://player.vimeo.com/video/435674073
Child Protection - Staff in Non-maintained Nurseries
  • https://player.vimeo.com/video/852701216
Child Protection - Staff in Regulated Activity
  • https://player.vimeo.com/video/732072337
Child Protection - Staff in Regulated Activity - Refresher
  • https://player.vimeo.com/video/852642101
Child Protection - Staff not in Regulated Activity
  • https://player.vimeo.com/video/852370618
Child Protection - Staff not in Regulated Activity - Refresher
  • https://player.vimeo.com/video/852675284
Child Sexual Exploitation (CSE)
  • https://player.vimeo.com/video/856781909
  • https://player.vimeo.com/video/293400787
Child Sexual Exploitation (CSE) - Refresher
  • https://player.vimeo.com/video/856739964
Child-on-Child Sexual Violence, Abuse and Harassment
  • https://player.vimeo.com/video/855367345
  • https://player.vimeo.com/video/606649725
  • https://player.vimeo.com/video/606640424
  • https://player.vimeo.com/video/606643842
  • https://player.vimeo.com/video/606645671
  • https://player.vimeo.com/video/606647143
  • https://player.vimeo.com/video/607451935
  • https://player.vimeo.com/video/607472981
County Lines
  • https://player.vimeo.com/video/739604812
County Lines - Refresher
  • https://player.vimeo.com/video/448069383
Designated Mental Health Lead (DMHL)
  • https://player.vimeo.com/video/739679569
  • https://player.vimeo.com/video/497280110
  • https://player.vimeo.com/video/497280518
  • https://player.vimeo.com/video/497280911
  • https://player.vimeo.com/video/497281529
  • https://player.vimeo.com/video/497282184
  • https://player.vimeo.com/video/497282532
  • https://player.vimeo.com/video/488471008
  • https://player.vimeo.com/video/491597003
  • https://player.vimeo.com/video/488553421
  • https://player.vimeo.com/video/488898230
  • https://player.vimeo.com/video/487254117
  • https://player.vimeo.com/video/488174806
  • https://player.vimeo.com/video/488565006
  • https://player.vimeo.com/video/488579962
  • https://player.vimeo.com/video/497333491
  • https://player.vimeo.com/video/492113682
  • https://player.vimeo.com/video/489353832
Designated Safeguarding Lead
  • https://player.vimeo.com/video/738258563
Designated Safeguarding Lead - Refresher
  • https://player.vimeo.com/video/853280636
Domestic Abuse
  • https://player.vimeo.com/video/739595386
Domestic Abuse - Refresher
  • https://player.vimeo.com/video/739599582
Educational Visits
  • https://player.vimeo.com/video/701691448
  • https://player.vimeo.com/video/710858402
  • https://player.vimeo.com/video/710860396
Equality Diversity and Inclusion in the Workplace
  • https://player.vimeo.com/video/663275486
Female Genital Mutilation (FGM)
  • https://player.vimeo.com/video/593350632
  • https://player.vimeo.com/video/293177566
Female Genital Mutilation (FGM) - Refresher
  • https://player.vimeo.com/video/593348452
FGM awareness for Health Professionals
  • https://player.vimeo.com/video/148600862
FGM awareness for the Voluntary Sector
  • https://player.vimeo.com/video/148600862
Fire Safety Awareness in Educational Settings
  • https://player.vimeo.com/video/394983166
  • https://player.vimeo.com/video/389260463
  • https://player.vimeo.com/video/389254791
  • https://player.vimeo.com/video/389252900
  • https://player.vimeo.com/video/389249718
  • https://player.vimeo.com/video/389258384
Fire Safety Awareness in Office Settings
  • https://player.vimeo.com/video/398806166
  • https://player.vimeo.com/video/389260463
  • https://player.vimeo.com/video/389252900
  • https://player.vimeo.com/video/389249718
  • https://player.vimeo.com/video/389258384
  • https://player.vimeo.com/video/389254791
Fire Warden In Educational Settings
  • https://player.vimeo.com/video/376375127
  • https://player.vimeo.com/video/389260463
  • https://player.vimeo.com/video/389254791
  • https://player.vimeo.com/video/389252900
  • https://player.vimeo.com/video/389249718
  • https://player.vimeo.com/video/389258384
Fire Warden in Office Settings
  • https://player.vimeo.com/video/396976306
  • https://player.vimeo.com/video/389260463
  • https://player.vimeo.com/video/389254791
  • https://player.vimeo.com/video/389252900
  • https://player.vimeo.com/video/389249718
  • https://player.vimeo.com/video/389258384
First Aid Basics In An Educational Setting
  • https://player.vimeo.com/video/466206519
  • https://player.vimeo.com/video/461323785
  • https://player.vimeo.com/video/461324844
Food Safety & Hygiene Training (Level 2)
  • https://player.vimeo.com/video/331023125
Food Safety in Classroom Settings
  • https://player.vimeo.com/video/307044834
Forced Marriage
  • https://player.vimeo.com/video/749128709
  • https://player.vimeo.com/video/294014990
Forced Marriage - Refresher
  • https://player.vimeo.com/video/749184153
General Data Protection Regulation (GDPR)
  • https://player.vimeo.com/video/590970384
General Data Protection Regulation (GDPR) - Refresher
  • https://player.vimeo.com/video/591040421
Health & Safety
  • https://player.vimeo.com/video/780728096
Honour Based Abuse (HBA)
  • https://player.vimeo.com/video/593226973
  • https://player.vimeo.com/video/292768373
Honour Based Abuse (HBA) - Refresher
  • https://player.vimeo.com/video/593230580
Initial Child Protection Conference (ICPC) Preparation for DSLs
  • https://player.vimeo.com/video/717966497
Introduction to the Safeguarding Thematics
  • https://player.vimeo.com/video/856750580
KCSIE 2022 Update Course for Staff in Regulated Activity including Governance SLT & Managers
  • https://player.vimeo.com/video/722204107
KCSIE 2022 Update Course for Staff not in Regulated Activity
  • https://player.vimeo.com/video/724866488
Mental Health and Wellbeing of Children and Young People
  • https://player.vimeo.com/video/739670172
Misogyny and INCEL Subculture
  • https://player.vimeo.com/video/801616908
Policy in Practice
  • https://player.vimeo.com/video/740685854
Prevent Duty
  • https://player.vimeo.com/video/858928322
Prevent Duty (Estyn version)
  • https://player.vimeo.com/video/348337858
Prevent Duty - Refresher
  • https://player.vimeo.com/video/858934131
  • https://player.vimeo.com/video/810938036
  • https://player.vimeo.com/video/811329174
  • https://player.vimeo.com/video/811302602
  • https://player.vimeo.com/video/811309738
  • https://player.vimeo.com/video/811317974
Prevent Duty for Health Professionals
  • https://player.vimeo.com/video/146032155
Prevent Duty for the Voluntary Sector
  • https://player.vimeo.com/video/147725327
Risk Assessment
  • https://player.vimeo.com/video/448851730
  • https://player.vimeo.com/video/292927961
Safeguarding for Governance - Named Governors
  • https://player.vimeo.com/video/854763279
Safeguarding for Governors and Trustees
  • https://player.vimeo.com/video/854969225
Safer Recruitment
  • https://player.vimeo.com/video/741860395
Serious Violence & Knife Crime
  • https://player.vimeo.com/video/593862863
Serious Violence & Knife Crime - Refresher
  • https://player.vimeo.com/video/593863395
  • https://player.vimeo.com/api/player.js
  • https://player.vimeo.com/video/347047534
  • https://player.vimeo.com/video/783903780
  • https://player.vimeo.com/video/435674073
  • https://player.vimeo.com/video/852701216
  • https://player.vimeo.com/video/743363046
  • https://player.vimeo.com/video/852688999
  • https://player.vimeo.com/video/856561046
  • https://player.vimeo.com/video/854619289
  • https://player.vimeo.com/video/732072337
  • https://player.vimeo.com/video/732213534
  • https://player.vimeo.com/video/851250152
  • https://player.vimeo.com/video/732212791
  • https://player.vimeo.com/video/732757001
  • https://player.vimeo.com/video/852278487
  • https://player.vimeo.com/video/732759803
  • https://player.vimeo.com/video/856560657
  • https://player.vimeo.com/video/854320928
  • https://player.vimeo.com/video/852642101
  • https://player.vimeo.com/video/852370618
  • https://player.vimeo.com/video/852675284
  • https://player.vimeo.com/video/856781909
  • https://player.vimeo.com/video/293400787
  • https://player.vimeo.com/video/856739964
  • https://player.vimeo.com/video/855367345
  • https://player.vimeo.com/video/606649725
  • https://player.vimeo.com/video/606640424
  • https://player.vimeo.com/video/606643842
  • https://player.vimeo.com/video/606645671
  • https://player.vimeo.com/video/606647143
  • https://player.vimeo.com/video/607451935
  • https://player.vimeo.com/video/607472981
  • https://player.vimeo.com/video/739604812
  • https://player.vimeo.com/video/448069383
  • https://player.vimeo.com/video/739679569
  • https://player.vimeo.com/video/497280110
  • https://player.vimeo.com/video/497280518
  • https://player.vimeo.com/video/497280911
  • https://player.vimeo.com/video/497281529
  • https://player.vimeo.com/video/497282184
  • https://player.vimeo.com/video/497282532
  • https://player.vimeo.com/video/488471008
  • https://player.vimeo.com/video/491597003
  • https://player.vimeo.com/video/488553421
  • https://player.vimeo.com/video/488898230
  • https://player.vimeo.com/video/487254117
  • https://player.vimeo.com/video/488174806
  • https://player.vimeo.com/video/488565006
  • https://player.vimeo.com/video/488579962
  • https://player.vimeo.com/video/497333491
  • https://player.vimeo.com/video/492113682
  • https://player.vimeo.com/video/489353832
  • https://player.vimeo.com/video/738258563
  • https://player.vimeo.com/video/738308580
  • https://player.vimeo.com/video/717966497
  • https://player.vimeo.com/video/852720134
  • https://player.vimeo.com/video/738271594
  • https://player.vimeo.com/video/738275534
  • https://player.vimeo.com/video/852951832
  • https://player.vimeo.com/video/738290723
  • https://player.vimeo.com/video/738296587
  • https://player.vimeo.com/video/289458426
  • https://player.vimeo.com/video/289459150
  • https://player.vimeo.com/video/289462295
  • https://player.vimeo.com/video/289470588
  • https://player.vimeo.com/video/289472119
  • https://player.vimeo.com/video/289473406
  • https://player.vimeo.com/video/289497878
  • https://player.vimeo.com/video/289661691
  • https://player.vimeo.com/video/290243754
  • https://player.vimeo.com/video/290283095
  • https://player.vimeo.com/video/290294623
  • https://player.vimeo.com/video/290442013
  • https://player.vimeo.com/video/290479162
  • https://player.vimeo.com/video/290651819
  • https://player.vimeo.com/video/290663044
  • https://player.vimeo.com/video/856676765
  • https://player.vimeo.com/video/853337327
  • https://player.vimeo.com/video/853280636
  • https://player.vimeo.com/video/856694278
  • https://player.vimeo.com/video/853371608
  • https://player.vimeo.com/video/854977737
  • https://player.vimeo.com/video/738618543
  • https://player.vimeo.com/video/739595386
  • https://player.vimeo.com/video/739599582
  • https://player.vimeo.com/video/701691448
  • https://player.vimeo.com/video/710858402
  • https://player.vimeo.com/video/710860396
  • https://player.vimeo.com/video/663275486
  • https://player.vimeo.com/video/593350632
  • https://player.vimeo.com/video/293177566
  • https://player.vimeo.com/video/593348452
  • https://player.vimeo.com/video/148600862
  • https://player.vimeo.com/video/394983166
  • https://player.vimeo.com/video/398806166
  • https://player.vimeo.com/video/376375127
  • https://player.vimeo.com/video/396976306
  • https://player.vimeo.com/video/466206519
  • https://player.vimeo.com/video/331023125
  • https://player.vimeo.com/video/333086220
  • https://player.vimeo.com/video/363807993
  • https://player.vimeo.com/video/408334276
  • https://player.vimeo.com/video/506124767
  • https://player.vimeo.com/video/508790722
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  • https://player.vimeo.com/video/307044834
  • https://player.vimeo.com/video/749128709
  • https://player.vimeo.com/video/294014990
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  • https://player.vimeo.com/video/593863395
  1. In the admin dashboard click on Add users / Issue a training course request button in the Training / Users box.
  2. In the Generate the email template box, select the courses you would like users to do.
  3. Click on Step 2: Copy email message and the browser will copy the template email to your clipboard.
  4. Paste the text into your own email and send out to your team.

The template email has the instructions for staff. They just have to go to https://training.ssslearning.co.uk enter their email and paste in the access key from the template email, then they set up their account.

If you have been using the system for more than one year you can archive users from your admin dashboard.

  1. On the admin home page click Manage Trainee Accounts from the Training / Users block.
  2. Select user you want to archive by clicking on the row of the table.
  3. From the Actions for selected users menu located at the top right of the table, select Archive.
  4. Confirm that the selected user accounts are no longer used.

If users login under their current address they can go into account settings and change their email. Alternatively, in the admin dashboard you can edit email addresses under Manage Trainee Accounts. You cannot change users' names. We can do this for you. Please contact us on live chat or email support@ssslearning.co.uk

When a school or academy subscribes to the service, they receive their secure admin login (https://admin.ssslearning.co.uk). From the admin dashboard, you simply copy the course invitation email template and send it to staff. This means there is no complicated account set up, as staff set up their own account (https://training.ssslearning.co.uk) in just a few minutes.

As soon as staff start the training, you will then see progress, results and CPD certificates at your admin dashboard.

The user website where staff complete the training is located at this address: https://training.ssslearning.co.uk

The admin dashboard is located at this address: https://admin.ssslearning.co.uk

Safeguarding Content Support

Each course page has a section WHO SHOULD COMPLETE TRAINING. Click the text to show the required information.

In the past safeguarding training specifications were often talked about in levels. Today, unless that is the language used by your Tri-partnership or Local Authority's own training policy, training should be not be described in terms of levels, for example, as ‘Level 3 training’, but by the role it is aimed at. Training is often advertised as, e.g. Level 3, but in different areas, Level 3 means different content. Therefore, it is essential that schools & academies always check what content is being described and who the training is aimed at. In line with this we have designed our training in line with the Intercollegiate Framework, which matches competencies to roles.

Check out our article: What are safeguarding children training levels 1, 2, 3 and 4?

Our training courses are used extensively in thousands of schools and academies. All schools and academies that use our training service have received favourable inspection judgements in terms of training and ongoing CPD requirements.

The courses are also fully CPD accredited.

When considering purchasing training it is important to ensure your provider's content fully complies with HM Government cross departmental requirements.

A consultant's session is fixed on a particular date, time and location, and is limited by number in each class either for reasons of room size or provision for classroom cover. This can leave some staff without training. Our secure online training can be accessed 24/7/365 from any PC, MAC, Tablet or Smartphone at any location with an Internet connection.

If you have licenced our Safeguarding Suite, all your staff would have access to the full range of safeguarding topics, too many to deliver, even across several consultancy sessions, for the full 12-month term of the licence.

The courses will be available for induction of any new staff throughout the 12-month licence period, something that a consultant could not cover, without significant expense to the school or academy.

If staff receive training from a consultant, followed closely by a legislation or policy change, how do they know that change has come into effect? Our online system is kept up-to-date with any changes notified to you and the courses updated.

Our training provides you with a meaningful evidence base. Your Admin dashboard allows you to monitor each individual member of staff's progress, number of attempts at taking the assessment and an audit trail for CPD evidence.

  1. Log in to your admin dashboard at https://admin.ssslearning.co.uk.
  2. Click on Securely ask our specialists a question from the Safeguarding advice & support block in the bottom corner.
  3. Enter your query and press Submit my question.
  4. One of our specialists will respond to your query.

The length of the course varies according to the topic. On any course page scroll down to the HOW LONG DOES THIS COURSE TAKE TO COMPLETE button.

Administration of Medication in an Educational Setting Recommended 1 year
The Role of the Appropriate Adult Required 2 years
Bereavement and Loss Recommended 1 year
Safeguarding - Child Sexual Exploitation (CSE) Recommended 1 year
Child Sexual Exploitation (CSE) Refresher Recommended 1 year
Child-on-Child Sexual Violence, Abuse and Harassment Recommended 1 year
Safeguarding - County Lines Recommended 1 year
Safeguarding - County Lines Refresher Recommended 1 year
Designated Mental Health Lead (DMHL) Required 2 years
Domestic Abuse Awareness Recommended 1 year
Safeguarding - Domestic Abuse Refresher Recommended 1 year
Educational Visits Recommended 1 year
Equality, Diversity & Inclusion in the Workplace Recommended 1 year
Female Genital Mutilation (FGM) Recommended 1 year
Female Genital Mutilation (FGM) - Refresher Recommended 1 year
Fire Safety Awareness in Educational Settings Recommended 1 year
Fire Safety Awareness in Office Settings Recommended 1 year
Fire Warden in Educational Settings Recommended 1 year
First Aid Basics In An Educational Setting Recommended 1 year
Food Safety in Educational Settings Recommended 1 year
Intermediate Food Safety and Hygiene (Level 2 Equivalent) Recommended 3 years
Forced Marriage Awareness Recommended 1 year
Forced Marriage Awareness Refresher Recommended 1 year
General Data Protection Regulation (GDPR) in an Educational Setting Recommended 1 year
General Data Protection Regulation (GDPR) in an Educational Setting - Refresher Recommended 2 years
Health & Safety Required 1 year
Honour Based Abuse (HBA) Recommended 1 year
Honour Based Abuse (HBA) Refresher Recommended 1 year
Introduction to the Safeguarding Thematics Recommended 1 year
Child Protection - Staff in Non-maintained Nurseries Required 1 year
KCSIE 2022 Update Course for Staff in Regulated Activity including Governance SLT & Managers Required 1 year
KCSIE 2022 Update Course for Staff not in Regulated Activity Required 1 year
Mental Health and Wellbeing of Children and Young People Recommended 2 years
Misogyny and INCEL Subculture Required 2 years
Designated Safeguarding Lead - Refresher Required 2 years
Prevent Duty Refresher Recommended 1 year
Risk Assessment Recommended 1 year
Safer Recruitment Required 2 years
The Prevent Duty Required 1 year
Safeguarding Training - Serious Violence and Knife Crime Recommended 1 year
Safeguarding - Serious Violence and Knife Crime Refresher Recommended 1 year
Safeguarding for Governance - Named Governors Required 1 year
Child Protection - Staff in Regulated Activity Required 1 year